We accept PayPal payment and Credit Card payment systems. We also accept Check and Money Order. Credit terms are not available.

Credit Card payment system supports MasterCard, Visa, Visa Purchasing, Visa Delta.

PayPal payment system supports MasterCard, Visa, Discover, American Express and eCheck.
Use PayPal, gain 1% off the product price.

Check and Money Order
Check or Money Order must be in US$. Canadian Check or Money Order so received will be returned for a new one in US$.

We ship to US and Canada destinations only. For other international orders, please follow links to UK, Australia, Germany, Canada, Japan, France...

US orders will be shipped by UPS or by USPS, depending on which service has a shorter delivery time. We pay sales tax.

Canada orders will be shipped by USPS/Canada Post. You must pay local taxes (PST, GST and HST etc.) when the package is delivered, so please consider this point before you place an order. Delivery to canada takes around 10-14 business days.

Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

If the shipment is returned to us due to insufficient or incomplete address provided by you, we will have to re-charge you the re-shipment postage. So, please make sure the address is complete, including business name and suite number if the postal address is a business complex, and proper suburb name. When the 2nd Delivery and Service Charges are required for a replacement or exchange item(s), prepaid satchel or stamps would not be accepted, nor would they be returned.

1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at order@star-battery.com to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products which you purchased from us must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
5. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.

We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:

1. Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal use. Replacement items, if issued, do not restart or in any way extend the warranty period.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through order@star-battery.com. Items returned without RMA# will delay the process or be ignored.
3. If you are not satisfied with our product(s), please contact us through order@star-battery.com to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
4. In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted.
5. A replacement or refund will be arranged for all defective products returned, subject to verification of defect.
6. If expedited services are used for delivery, we will procure the desired service from UPS on your behalf. In the event of a refund, the shipping fee is not refundable under any circumstances except if the order is cancelled before shipping.
7. Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.

Terms and Conditions

The following terms and conditions apply to all transactions made through this website. Please read them carefully before using the website as no other terms apply. By accessing to this site, you acknowledge that you have read and agree to these terms.

Disclaimer:
The batteries and other products supplied by our Company are [replacement for] sold for use with certain product manufacturers, and any reference to products or trademarks of such companies is purely for the purpose of identifying the manufacturers with which our products [are replacement for] may be used. Our Company and this Web site are neither affiliated with, authorized by, licensed by, distributors for, nor related in any way to these manufacturers, nor are the products offered for sale through our web site manufactured by or sold with the authorization of the manufacturers with which our products [are replacement for] may be used.

Disclaimer and Limitation of Liability as to the web site

Our website and the materials herein are provided as they are. We make no representations or warranties, either expressed or implied, of any kind with respect to our website, our operations, contents, information and materials. We expressly disclaim all warranties, expressed or implied, of any kind with respect to the website or its use, including but not limited to the merchantability and fitness for any particular purpose. Your agree that our website, its directors, officers, employees or other representatives are not liable for damages arising from the operations, contents or use of the website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation to direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Disclaimer and Limitation of Liability as to Products Sold

Except otherwise specified, All of our products are guaranteed against defects for 30 days from the delivery date. Except as expressly stated herein, we make no representations or warranties, either expressed or implied, of any kind with respect to products sold on this site. Except as expressly stated herein, we expressly disclaim all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to our web arising from any product sold on the web site shall be the price of the product ordered. In no event shall our web, it s directors, officers, employees, and representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

Use

We grant you permission to view this site for your own personal use provided that you agree to and accept without modification the notices, and conditions set forth in the Terms and Conditions. The terms and conditions herein may not be altered, supplemented, or amended by the use of any additional documents that purport to be an agreement of the parties. Any attempt to supplement or amend this document of to enter an order for products that is subject to additional or altered terms and conditions shall be null and void.

Products and orders

We continually update and revised the products that it sells through this site. As such, products may be discontinued at any time and differences between what is shipped and what is described may occur on occasion. While we will use all reasonable efforts to fulfill any and all orders it receives, we cannot guarantee the availability of a particular product displayed on the site.

Warranty Policy

We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship under normal use conditions as follows:

During the first ninety (90) days from date of purchase, we will repair or replace the defective battery pack.
After ninety (90) days and up to one (1) year of purchase, we will, subject to inspection, repair the defective battery pack or replace it with a new or reconditioned unit. The return must be accompanied by a Return Merchandise Authorization (RMA) number to be issued upon request and must be shipped prepaid. A shipping rebate will be extended to the customer in the event that a defect in material or workmanship is confirmed.
Cell capacity depletion due to regular use is not covered by our warranty. A battery pack that can still hold eighty percent (80%) of its original capacity after twelve months is considered normal and would thus not be subject to warranty replacement.
Warranty is void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar coded warranty label has been removed or tampered with.
Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.
All returns are for credit only and must be made within fifteen (15) days of the invoice date. Reserves the right to charge a twenty-five percent (25%) restocking fee.
The warranty does not extend to the electronic equipment that is used or which incorporates with any of our products and accessories. We shall not be held responsible for the improper use of its products.

General return policy

It is our goal to provide our customer with 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately either by phone or e-mail and have your invoice handy. We will try our best to solve your problem. If you return the product(s) to us within 15 days, we will refund you the full product price (Shipping and handling charges will not be refunded unless it is proved that the return is a result of our error). Prior to returning our products, email us for a RMA and complete the instructions on how to ship the product(s) back to us. Please see "RMA procedures" below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the products was originally purchased. All returns are for credit only and must be made within fifteen (15) days after the invoice date. We reserve the right to charge a twenty-five percent (25%) restocking fee.

It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.

General ordering policy

Your receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right at any time after receipt of your order confirmation to accept or decline your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to the credit card used in the order for the amount charged. Certain orders placed must obtain pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and shipping any orders.

Payment methods

We accept credit card payments through MasterCard, Visa, American Express, Visa Electron, Visa Delta, Discover, Solo and Switch from PayPal as well as Cheque and Money Orders. Credit terms are not available.
Any purchase over US$400, please pay by BANK TRANSFER or MONEY ORDER. Thanks for your cooperation.

Refund Policy

After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost and tax less any re-stocking fees (where applicable). Shipping and handling charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.

Shipping Policy

Shipping will be based on UPS ground unless otherwise stated.

Return shipping charges policy

We will arrange UPS to pick up the RMA merchandise from the customer. We will charge the UPS shipping charge from the customer's credit card if the customer causes the mistake.

Cross shipments

Cross shipments (exchanges shipped prior to original being returned) must be secured by credit card. Any such charge will remain on the Customer's credit card until we received the returned merchandise. A refund for the charged amount will be credited within 30 days of the date we received the returned merchandise.

RMA procedure

1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at order@star-battery.com to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products which you purchased from us must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
5. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.

Errors and mistakes handling policy

While we strive to provide error-free sites, we cannot guarantee that all content is 100% accurate and/or complete, including price, product information, product specifications and product compatibility. As such, we reserve the right to correct price errors as they are discovered, revoke any stated offer and otherwise correct any errors, inaccuracies, or omissions. The right extends to orders that have already been submitted by a customer and accepted by our site.

Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. In fact, due to our secure socket layer (SSL) server, shopping with us is much safer than using your credit card at a regular store or restaurant. Furthermore, you can be assured that the information you give us is private. We do not sell, rent or share information about our customers.

Taxes information

The total price of any order will include applicable state sales taxes only. All other taxes that may be applicable are the sole responsibility of and shall be paid by the customer.

Technical support

We offer free expert technical support, please call us or e-mail us for any technical assistance.

International order

Please call or e-mail us for quotation.

Trademarks

The trademarks, used and displayed on this site are registered and unregistered trademarks of the suppliers and manufacturers of products offered for sale on this site. Nothing contained within this site should be considered as granting any right to use any trademark displayed on the site, without the prior written permission of the trademark owner.

You hereby agree that no joint venture, partnership, employment, or agency relationship exists between you and our web as a result of this agreement or your use of this Site.

This agreement supersedes all prior or contemporaneous communications and proposals, whether electronics, oral or verbal, between you and our web with respect to this Site.

All offers and prices are subject to change without notice.