• Where are we located?



Please use the following methods to contact www.star-battery.com

Email us: order@star-battery.com , info@star-battery.com

• Inquiries and Items Not Found in the Product Catalogue

If you have any inquiry, Email us and send us the question. We will answer you as soon as we receive your email.

If the products were not found in our catalogue and fail to locate a new version, star-battery.com can update your existing battery packs for you.

• RETURNS

It is our goal to provide our customer with 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately either by phone or e-mail and have your invoice handy. We will try our best to solve your problem. If you return the product(s) to us within 15 days, we will refund you the full product price (delivery and service charges will not be refunded unless it is proved that the return is a result of our error). Prior to returning our products, email us for a RMA and complete the instructions on how to ship the product(s) back to us. Please see "RMA procedures" below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the products was originally purchased. All returns are for credit only and must be made within fifteen (15) days after the invoice date. We reserve the right to charge a twenty-five percent (25%) restocking fee.

Please Email us details (Item NO., voltage, capacity, chemistry, dimensions and makes) of the battery pack you are looking for.

• Warranty Policy


We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship - We never sell used or refurbished batteries.

• Secure Shopping Guarantee


Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

Disclaimer:
The batteries and other products supplied by our Company are [replacement for] sold for use with certain product manufacturers, and any reference to products or trademarks of such companies is purely for the purpose of identifying the manufacturers with which our products [are replacement for] may be used. Our Company and this Web site are neither affiliated with, authorized by, licensed by, distributors for, nor related in any way to these manufacturers, nor are the products offered for sale through our web site manufactured by or sold with the authorization of the manufacturers with which our products [are replacement for] may be used.